Are there any specific areas in your home that are too warm or too cold (ex. Upstairs, Master Bedroom, etc.)?

Does your home get too muggy in the summer or too dry in the winter?

Is there a family member that suffers from asthma or has problems with allergies?

Are you pleased with the current system controls or thermostat?

Are you interested in smart phone or Internet access for your heating and cooling system?

Is the current indoor unit and/or ductwork noisy?

Is the current outdoor unit noisy or in an undesirable location?

Have there been any recent repairs done on the system?
If yes, please explain:

Do you have any concerns about the current system’s reliability or warranty?

Are you concerned about energy costs?

Do you have a budget in mind for system or component replacement?

Do you have any coupons / special promotions / incentives?